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Return Policy
All Returnable items (see qualifications below) are subject to a 25% restocking fee.
Due to the nature of some products, no returns are accepted on those items (please see list below).
Issuance of an RMA is at the discretion of CSS E-Store.
Qualifications for return:
-Product must be in a resell-able condition. (i.e. sealed manufacturer's products cannot be opened, no missing parts or accessories, full amount on case/pkg items, etc.). Requests for returns after 15 days are issued on a case by case basis and may be denied.
-You MUST obtain an RMA #. Please e-mail support@commercialscreen.com with your order # in the Subject field. Please note that it may take 24-48 hours to process a return and give you an RMA #. Customer is required to ship items back to us, we do not issue return tags. Please Note that the original shipping charges are not applicable for refund on returned items. DO NOT ship items back to us without
obtaining an RMA#. Unauthorized returns will be sent back to the
customer at the customer's expense.
Products not eligible for return:
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Light Tables / Projectors
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Aerosol Spray Cans (Mist-Flash, Web Spray, Toner Aide, Spot Lifter, etc.)
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Opened or Used Products (Plastisol Inks, Vellum & Ink-Jet Film, Screen Chemicals)
- Custom products (custom cut squeegees & blade, PANTONE Ink Mixes)
- Screen Mesh Fabric or Mesh Panels
- Screen Printing Equipment (Flash Unit, Exposure Table, Textile Presses, etc.)
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Damaged Products (please see our Shipping Policy for information on this issue)
Products purchased online
CANNOT be returned in Commercial Screen's warehouse. For any further questions related to our return policy please e-mail "returns@commercialscreen.com"
Updated 26-APR-2011
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